What to do if an order is returned?

What to do if an order is returned?

As soon as your order comes back to us, we automatically send you an email. Simply reply to it to schedule a new delivery.

If your order is sent back to the sender, here is what you need to know depending on the type of order:

Personalised orders

Personalised orders (custom formulas) are usually not refunded if they were not collected from the pickup point. However, we will arrange a new shipment at no extra cost.

Non-personalised orders

For non-personalised products such as Essentials, FS-3B or MA-05, we accept:

• Returns (refund possible)
• A new shipment of the parcel, depending on your needs

Do not hesitate to contact our team so we can find the best solution for you.