What to do if an order is returned?
As soon as your order comes back to us, we automatically send you an email. Simply reply to it to schedule a new delivery.
If your order is sent back to the sender, here is what you need to know depending on the type of order:
Personalised orders
Personalised orders (custom formulas) are usually not refunded if they were not collected from the pickup point. However, we will arrange a new shipment at no extra cost.
Non-personalised orders
For non-personalised products such as Essentials, FS-3B or MA-05, we accept:
- Returns (refund possible)
- A new shipment of the parcel, depending on your needs
Do not hesitate to contact our team so we can find the best solution for you.