1. Purpose
The website https://cuure.com (the “Site”) and the app (the “App”) are intended to allow the user (the “Users”) to order products (the “Products”) which include, in particular, vitamins and food supplements (the “Supplements”) as well as accessories.
These general terms and conditions of sale (the “General Terms”) apply without restriction or reservation to all online sales of Products on the Site or the App.
2. Site and App operator, contact
The Site and the App are operated by GROUPE WELL, a simplified joint-stock company (SAS) registered with the Paris Trade and Companies Register under no. 849 602 917, whose registered office and main establishment are located at 83, boulevard Sébastopol – 75002 Paris (“CUURE”).
You can contact CUURE using the details below, in particular for any complaint:
- Postal address: 83, boulevard Sébastopol – 75002 Paris
- Email address: hello@cuure.com
- Phone number: 01 75 85 98 14
3. Information about the General Terms
Role of the General Terms
The General Terms are the only document governing the contractual relationship between CUURE and the Users and define:
- the terms and conditions of online sale and delivery of Products,
- the respective obligations of the User and CUURE.
Where to find the General Terms You can find them via a direct link at the bottom of the Site page.
How you accept the General Terms You accept the General Terms and those of the payment service provider when you validate your order (the “Order”) by ticking a box provided for that purpose.
If you don’t accept all of these General Terms, you can’t place an Order on the Site.
4. How these terms work with the payment service provider’s terms
You’ll contract directly with the payment service provider for the processing of payments, by accepting its terms and conditions via the tick box when you confirm your Order.
If the payment service provider refuses or terminates your subscription, you can’t / can no longer order Products.
Conversely, ending the contractual relationship between you and CUURE results in termination of your contract with the payment service provider.
If there is any contradiction between the payment service provider’s terms and these General Terms, these General Terms prevail.
You expressly authorise CUURE to send the payment service provider all your instructions relating to payments made on the Site and the App.
5. Conditions to place a Product Order
(i) You are a natural person with full legal capacity,
(ii) You are a consumer, meaning any natural person acting for purposes that are outside their professional activity.
6. Features of CUURE Products
Before placing any Order for Products on the Site or the App, in accordance with Article L111-1 of the French Consumer Code, you can review the characteristics of each CUURE Product you want to order.
Products are offered for sale online while stocks last, subject to the possibility of ordering them where applicable.
Photos and descriptions of Products offered for sale on the Site and the App are as accurate as possible and CUURE is only bound by what is specifically stated. However, you are informed and accept that certain Product characteristics, including colour, may not exactly match the photos shown on the Site due to technical constraints.
Products comply with all French standards and legal and regulatory provisions relating to health, safety, and consumer protection.
Product safety and quality are guaranteed by compliance with Product transport and storage rules up to delivery.
However, if you notice that safety or quality standards are not being met, you agree to inform CUURE immediately by emailing hello@cuure.com, so CUURE can fix it as quickly as possible.
7. Ordering Products
You can place an Order in a form and using the features and technical means that CUURE considers most appropriate.
7.1. Trial kit
A trial kit (the “Trial Kit”) is offered to you if you haven’t placed an Order on the CUURE Site yet. When it’s available to you, the Trial Kit lets you order free samples of Supplements to test them for the specified duration shown on the Site. Delivery costs remain payable by you.
7.2. Questionnaire
Before placing an Order, you can access a questionnaire designed to ask you about your knowledge of vitamins and food supplements, your consumption habits, your needs, and your goals in this area (the “Test”).
Based on the information entered during the Test, CUURE will suggest a list of Supplements suited to your needs (the “Suggested Products”), which you can then order either in one go or as a Subscription, under the terms of the “Placing an Order” section.
7.3. Placing an Order
7.3.1. General provisions
To place an Order, you can choose Products directly on the Site and add them to your basket.
If you’ve completed the Test, you can order the Suggested Products or make changes by removing or adding any Suggested Products you want, before confirming your Order.
You can access a summary of your basket at any time until the Order is finally confirmed, and you can correct any errors in the information you entered.
You pay the price of the Products, under the terms set out in the “Financial conditions” section, when you confirm your Order. Your Order is deemed received by CUURE when CUURE can access it.
As part of your Order, you’re asked to provide your details for delivery and invoicing. You must complete all fields marked as mandatory in the relevant form. Orders missing any required information can’t be confirmed.
You must provide CUURE with all information marked as mandatory. Orders missing any required information can’t be confirmed.
You guarantee that all information provided when placing your Order is accurate, up to date and truthful, and not misleading in any way.
7.3.2 Specific provisions for taking out a Subscription
Certain Supplements, possibly together with other Products, can be ordered as part of a subscription whose terms are described on the Site and in these General Terms (the “Subscription”).
The Subscription starts on the day you subscribe on the Site, and you commit for a fixed period, the duration of which is indicated on the Site and the App as well as in the Order confirmation.
It renews automatically for successive periods of the same duration as the initial period (together with the initial period, the “Periods”), from one date to the next, unless you cancel the Subscription under the “End of Subscription and unsubscribing” section.
Under Article L215-1 of the French Consumer Code: “For service contracts entered into for a fixed term with an automatic renewal clause, the service provider informs the consumer in writing, by a personalised letter or dedicated email, no earlier than three months and no later than one month before the end of the period allowing refusal of renewal, of the possibility of not renewing the contract concluded with an automatic renewal clause. This information, provided in clear and understandable terms, states, in a clearly visible box, the deadline for non-renewal. Where this information has not been sent in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the renewal date. Any payments made after the last renewal date or, for open-ended contracts, after the date the initial fixed-term contract is converted, are in that case refunded within thirty days of termination, minus the amounts corresponding, up to that date, to performance of the contract. The provisions of this article apply without prejudice to those that legally subject certain contracts to specific rules regarding consumer information.”
You can change the Product selection in your Subscription at any time. In that case, Orders sent after this change will include the new Products you selected. You can also ask for Orders to be paused or moved to another date, following the process indicated on the Site. CUURE will acknowledge receipt of your request by email.
7.4. Order confirmation
After you place an Order, you’ll receive an email confirmation that:
- summarises the elements of the Order and the expected delivery timeframe,
- includes the General Terms in force on the Order date,
- includes a link to access your account (the “Account”).
The invoice for the Order is sent to you on request.
You must make sure the contact details you provide when placing your Order are correct and allow you to receive the Order confirmation email. If you don’t receive this email, you must contact CUURE using the details in the “Site and App operator, contact” section.
You’re advised to keep the information contained in the Order confirmation.
The Order confirmation is deemed received by you when you can access it.
7.5. Account creation
When your Order is confirmed and paid, your Account is permanently activated. CUURE then sends you, in your Order confirmation email, a link to access your Account.
Your Account gives you access to a personal area that lets you manage your Orders and, where applicable, your Subscription, in a form and using technical means that CUURE considers most appropriate. In your personal area, you’ll in particular be able to pause your subscription for an indefinite period.
You can access your Account at any time after identifying yourself using your login ID and password.
You agree to update the information in your Account if it changes (in particular: change of postal address), so that it always matches the criteria above.
You agree to use your Account personally and not allow any third party to use it in your place or on your behalf, otherwise you’ll bear full responsibility.
You’re also responsible for keeping your login ID and password confidential, and any access to the Site and/or the App using them is deemed to be made by you.
You must immediately contact CUURE using the details in the “Site and App operator, contact” section of these terms if you notice your Account has been used without your knowledge. You acknowledge CUURE’s right to take any appropriate measures in such a case.
8. Loyalty programme
CUURE offers a loyalty programme (the “Loyalty Programme”) intended to reward Product Orders as well as completing goals/challenges offered exclusively on the App.
The terms and conditions of the Loyalty Programme are described on the Site and the App.
You acknowledge and accept that you can only benefit from the Loyalty Programme on the App, and not by any other means.
Rewards can’t under any circumstances be converted into remuneration or payment. Cuure reserves the right to cap rewards from the loyalty programme, and to change this programme, both in how it works and in the nature, value or cap of the rewards offered. Any substantial change will be communicated to participants 15 days before it takes effect.
Any suspicious, fraudulent or abusive use of the loyalty programme may lead to exclusion from it and cancellation of the rewards obtained, as well as orders generated using these credits, after a notification is sent to the participant explaining the reasons for this decision.
In addition, the wallet of store credits earned via the loyalty programme is capped at a total maximum of €300.
9. Referral programme
Cuure offers a referral programme based on the use of a referral code. Participants can share this code with friends and family. Using this referral code when placing an order gives the referred person a discount and gives the referrer credits.
These rewards, whether discounts for referred people or credits for referrers, You acknowledge and accept that you can only benefit from the Loyalty Programme on the App, and not by any other means.
They can’t under any circumstances be converted into remuneration, payment or bank transfer. Cuure reserves the right to cap credits from the referral programme, and to change this programme, both in how it works and in the nature, value or cap of the rewards offered. Any substantial change will be communicated to participants within a reasonable period before it takes effect.
Any suspicious, fraudulent or abusive use of the loyalty programme may lead to exclusion from it and cancellation of the rewards obtained, as well as orders generated using these credits, after a notification is sent to the participant explaining the reasons for this decision.
10. Support
If you have any questions related to buying a Product, CUURE provides support to you, accessible by email at the address indicated in the “Site and App operator, contact” section, or via the automated messaging made available to you on the Site and the App.
11. Financial conditions
11.1. Product and Subscription prices
Product and Subscription prices are shown on the Site. The applicable price is the one displayed on the Site at the time you place your Order.
The Site and the App also specify when Products are offered with no financial consideration, in particular as part of the Trial Kit.
Prices are stated in euros, all taxes included (French VAT and other applicable taxes).
CUURE is free to offer promotional deals or price reductions.
Prices do not include any delivery charges that may apply to delivery of the Products, which are billed in addition to the Product price. The amount of applicable delivery charges will be indicated before you confirm the Order and then when the shipping notification for each Order is sent.
Warning: Outside the European Union and in the French overseas territories (DOM-TOM), customs duties or local taxes may be payable and may be charged on receipt of the parcel by you, in addition to the price paid to CUURE. These duties and taxes, whose exact amount CUURE can’t determine in advance and therefore can’t tell you before Orders are shipped, remain your responsibility, and you alone are responsible for properly completing any related declarations and/or formalities.
11.2. Subscription price review
CUURE may revise Product prices at any time, at its sole discretion.
CUURE will inform you of these changes by any useful written means (including by email) at least 15 days before the new prices take effect.
In the case of a Subscription, the prices apply to Orders delivered after they take effect. If you don’t accept the new prices, you must end your Subscription under the terms set out in the “End of Subscription and unsubscribing” section. Otherwise, you’ll be deemed to have accepted the new prices.
11.3. Invoicing and payment
You must pay for your Order by bank card through the secure online payment service indicated on the Site, or by any other method offered at the time of the Order.
As part of a Subscription, payments will then be made by direct debit at each renewal of a Period. Any Period started is due in full.
The corresponding invoices will be sent by email to you if you request them.
The direct debit is carried out by the payment provider indicated on the Site, which is the only one to keep your bank details for this purpose. CUURE does not keep any bank details.
You guarantee to CUURE that you have the necessary authorisations to use the chosen payment method.
CUURE reserves the right to suspend or cancel any Order and/or delivery if any amount due by you remains unpaid, in the event of a payment incident, or in the event of fraud or attempted fraud relating to use of the Site.
11.4. Non-payment for Subscriptions
When payment fails due to insufficient funds, you’ll have the option to pause your Subscription or postpone your next Order.
Otherwise, CUURE will make further attempts to collect the amount over the days following the failed payment. You’ll be informed by email of each new attempt before it is made.
If the 4th attempt fails, your account will be automatically suspended.
12. Retention of title
CUURE retains full ownership of the Products sold until full payment has been received, including delivery charges.
13. Delivery of Products
13.1. Delivery territory
The territories available for delivery of Products are indicated on the Site.
Delivery will be made to the address provided in your first Order as the delivery address (which may be different from the billing address), provided it is within one of the available delivery territories.
If you want your Products delivered to another country, you can contact CUURE using the details in the “Site and App operator, contact” section. CUURE will then contact you as soon as possible to tell you whether the requested delivery is possible and, if so, under what terms, including timeframe and cost. Your Order can then be placed and validated by email exchange.
13.2. Delivery methods
Products are delivered using delivery methods chosen by CUURE, as indicated on the Site and the App, depending on the location and delivery method (home delivery or collection point).
Before you confirm your Order, you’re informed of the available delivery methods and the charges for each. You must choose the delivery method you want and provide all information necessary to deliver the Order under that method.
13.3. Delivery times
In accordance with Article L216-1 of the French Consumer Code, for each Product offered for sale, the Site mentions indicative delivery times depending on territories and delivery methods.
If delivery doesn’t take place within the above timeframe, or if no timeframe is indicated, within 30 days after the contract is concluded, you can cancel your Order by registered letter with acknowledgement of receipt or by a written notice on another durable medium, if, after you have instructed CUURE, in the same way, to make delivery within an additional reasonable period, CUURE has not done so within that period.
The contract is considered cancelled upon receipt by CUURE of the letter or written notice informing it of the cancellation, unless CUURE performed in the meantime.
If the contract is cancelled under the above terms, you’ll be refunded all sums paid, including delivery charges, no later than 14 days after the date the contract was cancelled.
CUURE reserves the right, in any event, to contact you in order to offer alternative solutions for refunding the price of the Products and delivery charges. You must explicitly accept the choice of an alternative refund method on a durable medium.
14. Right of withdrawal
You are informed that you do not have a right of withdrawal for Supplements where, in accordance with Article L.221-28 of the French Consumer Code:
Outside these statutory exceptions, you generally have a right of withdrawal of 14 calendar days from full payment of an Order for products and Supplements that do not fall within the cases set out above. You can exercise this right free of charge by emailing CUURE before the deadline:
If you exercise your right of withdrawal, once you receive the Company’s response, you must return the ordered Product in its original packaging, in its original condition, new, unused/unopened (the seal must still be present), with the original label. The costs of returning the parcel are payable by you. Cuure will refund the amounts corresponding to the returned products. You are also strongly advised to use a method that provides tracking for the return, so you have proof of dispatch and receipt by the Company, and can, where applicable, take action against the carrier in the event of loss or damage during return transport.
CUURE will refund all payments it received after receipt of the relevant Order.
15. Legal guarantee of conformity
You benefit from the statutory guarantees for lack of conformity and for hidden defects in the item sold, including conformity defects resulting from the packaging of Products ordered on the Site.
If you find that the delivered Order has a conformity defect or is damaged, you must inform CUURE using the details mentioned in the “Site and App operator, contact” section, stating the nature of the defect, non-conformity or damage found, and sending any useful supporting documents, in particular in the form of photo(s).
CUURE will organise the return arrangements with the carrier of its choice, will inform you by any useful means, and will cover the return costs.
Products must be returned to CUURE in their original packaging. They must be accompanied by a copy of the corresponding purchase invoice.
Returns of Products that do not comply with the terms described above cannot be taken into account.
CUURE will carry out the necessary checks and will offer to replace the Products where possible. If replacing the Product is impossible, CUURE will refund you the full price paid for the Product as well as the related delivery charges, by any useful means, as soon as possible and no later than 14 days after the date CUURE informed you that it was impossible to replace the Product.
It is reminded that, when acting under the statutory guarantee of conformity, any consumer:
- has two years from delivery of the goods to take action;
- may choose between repair or replacement of the goods, subject to the cost conditions provided for in Article L217-9 of the French Consumer Code;
- is not required to prove the existence of the lack of conformity of the goods during the twenty-four months following delivery.
It is also reminded that the statutory guarantee of conformity applies independently of any commercial warranty that may have been granted.
Any consumer may also decide to rely on the guarantee against hidden defects within the meaning of Article 1641 of the Civil Code. In that case, they may choose between cancelling the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
16. Evidence agreement
You expressly acknowledge and accept:
(i) that the data collected on the Site and the App and CUURE’s IT equipment constitutes proof of the reality of the transactions carried out under these terms,
(ii) that this data constitutes the main form of evidence accepted between the parties, in particular for calculating sums due to CUURE.
You can access this data in your personal area.
17. Prohibited behaviour
The following are strictly prohibited: (i) any behaviour likely to interrupt, suspend, slow down or prevent proper functioning of the Site and the App, (ii) any intrusion or attempted intrusion into CUURE’s systems, (iii) any misappropriation of the Site and App system resources, (iv) any action likely to impose a disproportionate load on its infrastructure, (v) any breach of security and authentication measures, (vi) any acts likely to harm CUURE’s or the Site/App User’s rights and financial, commercial or moral interests, (vii) any practice diverting the Site and the App for purposes other than those for which they were designed, and more generally (viii) any breach of the General Terms or applicable laws and regulations.
It is also strictly prohibited to monetise, sell or grant all or part of access to the Site and the App, as well as to the information it contains.
In the event of a breach of any provision of this section or, more generally, any violation of laws and regulations, CUURE reserves the right to take any appropriate measures and to bring legal proceedings.
18. Your obligations
Without prejudice to the other obligations set out herein, you agree to comply with the following obligations:
18.1. You are solely responsible for using and storing the Products from the time they are delivered. You must check that the Products are suitable for your specific needs before purchasing them. CUURE cannot be held liable for any use of Products that is not in accordance with their intended purpose.
18.2. You agree to use your Account strictly for personal use. As a result, you must not assign, grant or transfer all or part of your rights or obligations under these terms to any third party in any way.
18.3. You agree to provide CUURE with all necessary information and, more generally, to actively cooperate with CUURE to ensure proper performance of these terms.
18.4. You must take the necessary measures to (i) back up, by your own means, the information in your Account that you consider necessary and (ii) protect your own data and/or software stored on your IT equipment against any attack.
18.5. You acknowledge that CUURE offers you an additional, non-alternative solution of food supplements, vitamins and/or nutritional supplements and that this solution cannot replace medical prescriptions or any other means you may have to achieve the same objective.
18.6. You are informed and accept that placing an Order requires you to be connected to the internet and that the quality of your experience with CUURE depends directly on this connection, for which you are solely responsible.
18.6. Under no circumstances can CUURE be held liable if delivery of the Products is made impossible due to an Order error attributable to you.
19. CUURE’s liability
19.1. CUURE agrees to perform its obligations with due care and in accordance with best practice, it being specified that CUURE is subject to an obligation of means and not an obligation of result, which you expressly acknowledge and accept.
19.2. CUURE agrees to carry out regular checks to verify the functioning and accessibility of the Site and the App. As such, CUURE reserves the right to temporarily interrupt access to the Site and the App for maintenance. Likewise, CUURE cannot be held liable for temporary difficulties or inability to access the Site and the App arising from circumstances outside CUURE’s control, force majeure, or disruptions to telecommunications networks.
19.3. CUURE provides you with no guarantee regarding the suitability of the Products for your needs, expectations or constraints.
In particular, you expressly acknowledge and accept that the Suggested Products following the Test are recommended using an artificial intelligence tool developed under the supervision of a scientific committee made up of nutritionists and dietitians, but that these Suggested Products do not constitute a medical prescription or diagnosis and cannot replace consultation with a healthcare professional specialised in nutrition or diet.
19.4. CUURE cannot be held liable for non-performance or delay in sending an Order due to circumstances outside CUURE’s control or force majeure, it being expressly specified that force majeure includes, in addition to those usually recognised by French case law: exceptional weather, natural disasters, fires and floods, lightning, terrorist attacks, breakdown or blockage of telecommunications networks, means of transport or postal services including due to strikes, damage caused by viruses that existing market security measures cannot eradicate, and any legal, regulatory or public order obligation imposed by competent authorities that would substantially modify the General Terms.
19.5. In any event, CUURE’s liability under these terms is expressly limited to proven direct damage suffered by you.
20. CUURE intellectual property
The systems, software, structures, infrastructures, databases and content of any kind (texts, images, visuals, music, logos, trademarks, databases, etc.) operated by CUURE within the Site and the App are protected by all intellectual property rights or database producer rights in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and, more generally, any act of reproduction, representation, distribution or use of any of these elements, in whole or in part, without CUURE’s authorisation is strictly prohibited and may result in legal action.
21. Authorisation to publish testimonials
You authorise CUURE to use testimonials published on the Site and the App and sent by email, under the following terms:
- You agree that your testimonials may be published free of charge by CUURE on the Site and the App and on any other French or foreign websites published by any companies with which CUURE has agreements,
- You agree that your testimonials may be published by CUURE by any means and on any medium for the purpose of promoting the Site and the App,
- You agree that your testimonials may be translated into any language,
- You agree that your testimonials may be modified, in particular in terms of framing, format and colours, as well as altered or degraded in quality, depending on technical constraints of the Site and the App,
- You waive the right to request any remuneration, royalty, indemnity or financial compensation from CUURE in this respect.
22. Personal data
CUURE applies a personal data protection policy, the characteristics of which are set out in the document entitled “Charte relative à la protection des données à caractère personnel”, which you are expressly invited to read.
23. Force majeure
The parties cannot be held responsible for breaches or delays in performing their contractual obligations due to force majeure occurring during their relationship, as defined in Article 1218 of the Civil Code.
If one party is prevented from performing its obligations due to force majeure, it must inform the other party by registered letter with acknowledgement of receipt. Obligations are suspended upon receipt of the letter and must be resumed within a reasonable period once the force majeure event ends.
However, the prevented party remains bound to perform obligations not affected by force majeure and any payment obligation.
24. End of Subscription and unsubscribing
24.1. Ending the subscription
The Subscription must be cancelled before the end of the current Period, by:
- You via the Site or the App,
- CUURE by sending you an email.
24.2. Unsubscribing and closing your Account
You can unsubscribe via the Site directly and free of charge using the feature provided in your Account or by contacting customer service.
CUURE may delete any Account that has remained inactive for a continuous period of more than 24 months.
25. Changes to the General Terms
CUURE reserves the right to modify the General Terms at any time. You will be informed of these changes by any useful means.
25.1. Ordering Products without a Subscription
If you place an Order after the modified General Terms take effect, you are deemed to have accepted those modifications.
If you don’t accept the modified General Terms, you must unsubscribe and end your Subscription, where applicable, under the terms set out in the “End of Subscription and unsubscribing” section.
25.2. Ordering Products as part of a Subscription
The modified General Terms apply when your Subscription renews.
If you don’t accept these modifications, you must cancel your Subscription under the terms set out in the “End of Subscription and unsubscribing” section.
26. Language
If the General Terms are translated into one or more languages, French will be the language of interpretation in the event of any contradiction or dispute about the meaning of a term or provision.
27. Signing up to the telephone marketing opt-out list
In accordance with Law no. 2014-344 of 17 March 2014, you are informed that, as a consumer within the meaning of the French Consumer Code, you can sign up free of charge to the BLOCTEL telephone marketing opt-out list (www.bloctel.gouv.fr) so that you are no longer contacted by phone for marketing by a professional with whom you have no ongoing contractual relationship.
28. Mediation
In the event of a dispute between you and CUURE, you can use the following consumer mediator free of charge for an amicable resolution:
Centre de médiation de la consommation de conciliateurs de justice (CM2C)
Postal address: 14 rue Saint Jean 75017 Paris
Phone: 01 89 47 00 14
https://www.cm2c.net
If you are a foreign consumer located in the European Union, you can access the European consumer dispute resolution platform here.
Applicable law
The General Terms are governed by French law.
Appendix 1: Withdrawal form
Please complete and return this form only if you wish to withdraw from the contract.
For the attention of: GROUPE WELL
Address: 350 Avenue des entreprises, 62221 NOYELLES SOUS LENS
Phone: +33 1 59 13 59 46
Email address: hello@cuure.com
I hereby notify you of my withdrawal from the contract relating to the Order: ________________
I expressly agree that the refund may be made by [to be completed].
Order placed on the Site https://curre.com, on [to be completed]
Order placed on the App [to be completed], on [date to be completed].
All our food supplements are duly registered with the Directorate General for Food (DGAL), as required by law. Our products are not intended to diagnose, treat, cure or prevent any disease. If you are ill, pregnant or breastfeeding, consult your doctor before taking any supplement.
