Is it possible to cancel an order?

There are 2 possible cases depending on the status of your order:

Case 1: It's a f****uture subscription order

Don't worry, Cuure is a 100% flexible subscription service with no obligation. It is therefore entirely possible to suspend your subscription from the Cuure website or application. This means that no new orders will be registered for you until you have reactivated your subscription.

To find out how to suspend your subscription, click here : How can I suspend my subscription?

Case 2: An order has already been registered

If the order has already been registered but not yet prepared, you have 1 hour to cancel it from your personal space on our website or application by clicking on ‘Cancel my order’.

Once this period has expired, we invite you to contact us at the following address: support@cuure.com so that we can check for you whether it is still possible to cancel the order.

Please note that it is not possible to cancel an order for which preparation has already begun, as each order is personalised and made to order for you.

In the same category

How can I modify the date of my next order?

You are late on your Cuure or on the move? No worries, Cuure is a 100% flexible and non-binding subscription. You can therefore freely postpone your orders before their preparation. Check out the video below to see the actions step by step:. Dependin

How to modify an order already validated?

Depending on the status of your order, it may be too late to modify the content of your order. Contact our Support Team (support@cuure.com) as soon as possible, for more information. And in case of doubt, do not hesitate to contact us for personalize

How do I suspend my subscription?

Cuure is a 100% flexible subscription with no commitment.You can suspend your subscription at any time from your personal space on our site under the ‘Orders’ tab, by clicking on ‘Suspend subscription’ or via the free Cuure application under the ‘Sub

Can I modify the content of my next order?

Your Cuure has been designed to adapt to your changing needs, so it's perfectly possible to modify it. From the Cuure websiteSee the video below for a step-by-step guide:. From the Cuure applicationTo change the content of your next order from the ap

Secure payments

All our food supplements are duly registered with the Directorate General for Food (DGAL), as required by law. Our products are not intended to diagnose, treat, cure or prevent any disease. If you are ill, pregnant or breastfeeding, consult your doctor before taking any supplement.

© 2026 Cuure. All rights reserved.
Groupe Well SAS, 142 Rue Montmartre, 75002 Paris
RCS Paris B 849 602 917